Support

We're a small team and we answer every email.

Something broken, confusing, or just not right? Tell us and we'll fix it.

Email hello@quitwithnope.com

Sign-in code didn't arrive?

Check spam for an email from noreply@quitwithnope.com. Codes expire after 10 minutes; you can request up to 5 per hour. Still nothing? Email us from the same address and we'll help.

Manage or cancel your subscription

How you cancel depends on how you paid. Cancelling stops the next renewal; you keep access until the end of the period you've paid for. Deleting the app does not cancel.

Paid by card (most plans, including every gift and team plan):

Update your card, see receipts and download invoices from the same places.

Paid through Apple or Google:

Not sure which you have? In the app, More → Subscription tells you.

Covered by a gift or a team? You don't pay, so there's nothing to cancel. You can leave the plan any time in the app, or at quitwithnope.com/account.

Refunds

Payments are final, except where the law gives you a right to a refund. We also always refund billing mistakes, such as a double charge or a charge after you correctly cancelled. Full details are in our Terms of Use.

Purchases made through Apple or Google are refunded only by Apple (reportaproblem.apple.com) or Google Play.

Withdraw from a purchase (EU, EEA and UK)

If you live in the EU, EEA or UK and paid us by card as a consumer, you can withdraw within 14 days of buying, without giving a reason, and get the full amount back. Email hello@quitwithnope.com from your account email with the subject "Withdrawal" (you can use the model withdrawal form, but you don't have to). We confirm by email and refund your card within 14 days of receiving your request. Withdrawing is different from cancelling: cancelling only stops future renewals. Team plans are business purchases and aren't covered.

Restore a purchase

Sign in with the same email you used before; card plans and gifts follow your email automatically, and a team invitation waits for you to accept it. For Apple or Google purchases, tap Restore purchases on the paywall while signed in to the same store account you bought with.

Gifts and team plans

Got a gift? Install NOPE and sign in with the email address the invitation was sent to; your plan is already waiting. A prepaid gift runs from the day it was delivered.

Invited by your organisation? Install NOPE and sign in with the invited email address. NOPE then asks whether you want to join, and tells you exactly what your organisation will see: your email address, any name they typed for you, and that you joined. It never sees your progress, what you log, cravings, slips or notes, or the nickname you use in NOPE. Nothing is shared until you tap Join.

Didn't ask for it? Use the "decline" link in the invitation and we won't email you about it again. That sender can't invite you again for 12 months, and on the same page you can choose never to get NOPE invitations from anyone. Buyers manage recipients, seats and billing in More → Your gifts & teams, or at quitwithnope.com/account.

Delete your account (NOPE app)

In the app: open the More tab → scroll to Danger zone → tap Delete account → confirm. On the web: sign in at quitwithnope.com/account → Delete account. Deletion is immediate and permanent.

What gets erased: your account and email address, quit profile, taper plan, smoke and craving history, journal notes, affirmations, push token, diagnostic logs, active sessions, and your contact in our email system.

What happens to plans: a plan you pay for by card ends immediately (no refund for unused time). A gift or team you pay for stops renewing, and the people it covers keep access until the end of the paid period. If someone else pays for your seat, it's released. Apple and Google subscriptions are not cancelled by deleting your account — cancel them in your store settings too.

What we have to keep: payment, invoice and tax records for as long as the law requires (usually up to 7 years), records of terms accepted at checkout (at least 3 years, and at least a year after the plan ends), and a scrambled (hashed) copy of your email so we keep honouring any unsubscribe. Nothing else. Details are in the Privacy Policy.

Without the app: email hello@quitwithnope.com from your account email with the subject "Delete my account" and we'll delete it within 30 days, usually much sooner.

Your data

Get a copy of your data: in the app, More → Download my data, or sign in at quitwithnope.com/account. To see or correct anything else, email us from your account email with the subject "My data" and we'll reply within 30 days. See our Privacy Policy and Consumer Health Data Privacy Policy.

A note if you're struggling

Slips happen to almost everyone who quits — log it honestly and keep going. If you need more help, your doctor or a local quitline (in the US, call 1-800-QUIT-NOW) is a great next step.